Bolstering employee productivity and boosting customer loyalty require consistent high-quality analytics of communication with clients. This allows you to identify subtle trends, find errors in your staff behavior and make communication with your customers transparent and predictable. The more channels for communicating with customers a company has (calls, chats, surveys, reviews), the more difficult and time-consuming the acquisition and assessment of received data becomes. Which makes it really hard to draw proper conclusions. However, you can tackle this challenge with a cutting-edge solution from MTS AI based on speech analytics software. 

Advancements in artificial intelligence technologies help analyze the quality of voice and text communication, find errors and troubles, as well as identify trends and key lines of communication. AI solutions can be used to process up to 100% of chats and call records, whereas only 1-2% of the data can be analyzed manually.

Benefits of using AI analytics in business

Voice Analytics is an ML model-based plug-in service for analyzing voice and text interactions with clients. This tool can automatically analyze all communications between operators/chat bots and customers via any channels, including app-based chats, phone calls, websites, social networks and instant messengers.

Advantages of AI analytics:

• Run an in-depth and high precision communication analysis;
• Find subtle correlations between client behavior and staff actions;
• Build a robust communication framework with no human interference;
• Forecast trends and performance indicators based on communication;
• Analyze all types of speech communication in your interactions with clients;
• Individualize a set of ready-made metrics that allow assessing the situation in a specific company;
• Quick and simple deployment and re-training;
• Convenient and transparent reporting system.

Application of AI technologies in speech analytics has proven to be effective in areas that require extensive communication with customers, such as telecom, banking and financial companies, and retail business. Automatic communication analysis is also essential for delivery services and healthcare providers.

Artificial intelligence can effectively control the quality of customer service, ensure security of customer data and conduct in-depth research of the target audience. With speech analytics technology, you can identify effective and counterproductive communication scenarios and create flexible and efficient scripts for high-quality processing of customer requests.

Business values from introduction of AI analytics

Research efforts by MarketsandMarkets, Just AI, MDG and Rostelecom demonstrate that the use of AI-enabled speech analytics tools helps:

• Improve customer service by 100%,
• Reduce the cost of lead acquisition by 35-43%,
• Boost sales by 17-30%,
• Achieve a 20% increase in customer satisfaction.

Additionally, the customer service control department gains up to 80% in productivity, the number of enabled self-help services increases by 36%, while secondary operator workload declines by 14%. Customer support becomes easier for the company and more effective and accessible for customers.

You can always find the best solution for you depending on the purpose of deploying the tool and your company’s operational profile. For example, you can connect the speech analytics capability or build an all-in-one solution with Audiogram, a speech recognition and synthesis platform. And if your business needs help bots to assist your customers, you should also consider deploying the NLP Platform.

Since they were first introduced, prepaid cards have experienced a meteoric rise. In fact, a study conducted by Pew indicated that prepaid card usage has increased by as much as 50 percent from 2012 to 2014.

Undoubtedly, from the time these innovative financial instruments were first introduced, they have come a long way. Today, prepaid cards have evolved into one of the most popular and well-loved plastic cards available.

Prepaid Card Essentials You Should Know

If you are like many people, you either own a prepaid card already or you are considering getting one. Surprisingly, many who have owned and used a prepaid card are still not that familiar with its many ins and outs.

Fortunately, you have come to the right place. This article will be your easy and quick guide on how to use one of the most ingenious tools available at your disposal. This guide will also help you make the most of your prepaid card.

It’s easy for many people to mistake prepaid cards for other plastic cards like credit and prepaid cards. However, unlike the other two, prepaid cards don’t need to be linked to any savings or checking account.

In other words, prepaid cards have to be preloaded with money before you can use it for purchase transactions and ATM withdrawals. So basically, your prepaid card is considered “empty” unless money has been successfully loaded onto it.

Also, unlike credit cards, you won’t be “borrowing” money from the bank. With credit cards, the bank will pay for the purchase and the cardholder will pay the bank back at a later date. With prepaid cards, you will be using your own money.

The amount of the withdrawal or purchases you will do will be deducted directly from the available balance you have on your card. It is also deducted in real time. As soon as the balance has been depleted, your transactions will be declined for the time being.

However, as soon as you are able to successfully load money onto your card, you will be able to use the card right away for both purchase transactions and ATM withdrawals. You also have different ways to load money on the card.

What to Consider When Getting a Prepaid Card

With so many plastic cards now available, choosing the best one has become tricky for many. Fortunately, you can narrow down the options by asking yourself some essential questions. For example, ask yourself which of the two you prefer: loading through direct deposits or through networks.

If you prefer loading through networks, you should pick a card with a reload network you can easily access. Another consideration would be the charges and fees associated with the card. You need to determine the transactions you often do using the card.

Another consideration would be your patterns in terms of card use. Undoubtedly, it is recommended that you opt for a card that will charge the minimum for the transactions you often do.

Another consideration is easy access to the card. With a prepaid card, you are spared from the hassle of submitting personal and financial information and documents. It’s the exact opposite when it comes to prepaid cards.

Unlike credit cards, obtaining a prepaid card is as easy as can be. You won’t have to submit any financial or confidential documents. Also, since it won’t be tied to any accounts, you won’t have to wait for a long time for the approval.

Lastly, if it’s help with money management that you are after, getting a prepaid card is hands down your best option. Unlike credit cards, you won’t be able to accumulate any debts using your prepaid card and you won’t have to pay exorbitant monthly fees.

For a trader who understands how to trade and where to trade, trading on the stock market is simple, but entering the world of share trading can be pretty tricky for newcomers. Thanks to modern savvy tech, you can now invest in shares, which is no longer a big concern. The stock market is a massive marketplace for buying and selling publicly traded shares. There are several types of investors; therefore, you must place yourself in the appropriate group.

Opening a Demat account is the first stage in the stock and share purchase process. Many banks and applications will help you open a free Demat account, and then you can maintain your shares in this account, which is also where trading happens. But it’s not as easy as it seems to open a Demat account. You must be very careful with the small pieces of information because it involves a lot of documents. Saying so, let us look into it in a more detailed way.

What Do We Mean By A Demat Account?

The Indian market was made available to international investors after the 1990s. Experts first created Demat accounts in 1996 to make it easier for overseas investors to trade on the Indian stock markets. In essence, the Demat account is a securities account. Instead of possessing physical certificates, it enables international investors to own shares and other securities digitally. As a result, trading Indian stocks and shares is relatively simple.

Physical, financial instruments are recorded electronically in a dematerialization account. A physical certificate is represented electronically. The electronic record of your shares, stocks, ETFs, and mutual fund investments is kept in a Demat account. It is an entry in an electronic book. A record of your assets is held there. Your stock broker maintains an electronic ledger for this purpose. It is a bank account where your stocks or other investments are kept. It is a record held by your stock broker of the shares you have purchased.

How Do These Accounts Operate?

You must open a Demat account to purchase shares or other securities. Its resemblance to a dematerialized account led to its naming. You can keep your stakes in this account. The bank, which is the custodian of your account, maintains this account. You need two versions to store your stocks. Your trading account is one, and your Demat account is the other. For instance, you must create a Demat account to purchase shares. It is necessary because your Demat account must first receive credit for the shares. You will not credit your trading account with the stocks. It’s crucial to remember that you cannot keep any securities in your trading account.

The stock trading app has made investing in the stock market quite simple. These apps thoroughly review each potential benefit linked with each stock and explain what will happen if you decide to buy it.

The advantages of mobile trading apps for investors and traders have been established. The days of constantly seeking stock market news are long gone. These apps provide you with the whole share market online.