Telemedicine or telehealth is the concept of providing healthcare through technology to patients seeking medical attention. It gained widespread attention during the COVID-19 pandemic, as repeated lockdowns required patients to connect with health professionals remotely. With this rapid expansion, the need for secure payments for telemedicine platforms has become critical to ensure patient trust and uninterrupted service delivery. There is a significant opportunity for healthcare entities to develop telemedicine apps that provide efficient, accessible care, and with growing demand, building a reliable app supported by secure payment systems is essential for long-term success.
ESSENTIAL FEATURES OF A TELEMEDICINE APP
You need to consider the following features in your software for meeting the diverse needs of your patients:
- Integration of a video conferencing system for virtual communication between patients and doctors.
- Enabling secure texting between the doctor and patients for general questions and follow-ups.
- Setting up digital prescriptions for practitioners to issue electronic prescriptions for the patients.
- Creating a user-friendly appointment system to enable the patient to schedule appointments based on the availability of the doctor.
- Incorporate capabilities such as measuring and checking vital signs remotely for patients with chronic diseases.
- Implementation of a safe and reliable payment system to ensure secure and reliable payment. You also need to ensure the compliance of relevant financial provisions.
- Integration of an AI-powered system that can check the symptoms of the patients before requiring any expert guidance.
- Allowing users to access their health records electronically. This will include storing medical history, treatment plans, and test results for patients. You must ensure that this medical information is stored safely.
- Enabling a feature that allows patients to seek emergency services quickly or connecting them to their nearby healthcare entity. Integration of this tool enables the gain of trust of patients and increases patient safety.
- Creating a section for rating and review of your app. This will enable you to consider the problem faced by the patients while seeking medical attention. You can assess the problem and fix it to retain the patients.
- Implementation of multilingual support for recognizing different languages. This feature will remove any barriers caused by different languages.
BUSINESS MODEL CANVAS OF A TELEMEDICINE APP
A business model canvas is a strategic tool that defines the framework to describe, create, and debate business models. The customer segment includes patients, medical insurance companies, and healthcare providers. The main cost incurred in developing a telemedicine lies in app maintenance and development, along with promotion and marketing expenses.
CONCLUSION
A telemedicine app aims to provide healthcare services to patients seeking care remotely. There are multiple factors that need to be considered while developing a telemedicine app. The main aim of the health care entity is to ensure transparency and adherence to the regulatory requirements.
