Law firms all have a number of things in common. Of course, each legal team will bring unique aspects and assets to the fore, but at their core, each and every law office shares the same basic recipe for success
This starts with client relations and incorporates fantastic legal knowledge and execution. Your legal team will require a smattering of educational backgrounds—as well as top-notch legal education, of course—and a variety of customer service-focused amenities in order to make each client feel represented and cared for to the best of your firm’s ability at each step of the way.
Legal assistance is an intimate process.
Take it from Malliha Wilson, the law is an intimate creation. Wilson is a Tamil Canadian lawyer who served as the Assistant Deputy Attorney General of the Government of Ontario from 2008 to 2016. She has worked on dozens of Supreme Court of Canada cases and specializes in human rights and indigenous rights issues.
For Wilson, the law is a tool for ensuring justice, especially for those who have seen justice gone unserved for many years, or even generations. The law is a powerful thing, but leveraging it for just causes takes an unwavering commitment to the greater good. This is what your legal team should be striving for. The truth is that an unshakeable moral character is crucial for any new hires that you bring into the office. Each lawyer that you bring onboard will shape the future of your practice, so choosing wisely is an all-important step when considering the resources you will need in order to field a successful and upstanding legal practice.
In addition to the moral authority that your team brings to the table, knowledge is also a must. Clients who speak to your team will immediately walk away with a sense of how you will approach their case, even if they have no prior experience with the law. Making a great first impression is crucial to winning over new clients and then going on to triumph on their behalf in the courtroom or negotiating table.
Customer service is key.
In addition to a knowledgeable and forward-thinking litigation group, it important to bring in high-quality customer support services as well. Bright Pattern is a great option in this field (see more at brightpattern.com). Bright Pattern offers contact center solutions to businesses of all shapes and sizes, and the cloud-based rollout that Bright Pattern brings to the table is a state-of-the-art option for law firms. Bright Pattern’s pricing models are out of this world as well. Because there is no bulky equipment to install with a Bright Pattern setup, the costs involved in building out this customer experience booster are often some of the best in the industry.
Bright Pattern has revolutionized the ways in which customer service agents interact with clients who need fast support for their most pressing problems. Creating a framework for agile calling isn’t easy, but with Bright Pattern’s digital calling solutions, incorporating a highly versatile contact center plugin for your office is fast, affordable, and provides the perfect resource for your clients who need to reach you at a moment’s notice.
In addition to the direct customer support option provided by Bright Pattern calling software, the firm also leads the way in the use of multipurpose bots, SMS assistance, Chatbots, and GDPR compliance (in advance of the inevitable transition to this same data framework in the United States and Canada).
Building a law firm takes patience and a vision for the future, today. With the help of smart hiring and a contact center solution that takes your needs into consideration, creating a robust law firm becomes simple.